Troubleshooting

Troubleshoot | RAPT Temperature Controller

Problem	Solution
Cannot open Captive Portal	Check that WiFi is active on your mobile device
	Select KegLand RAPT XXXX network
	Enter password 'kegland1'
Cannot see KegLand RAPT XXX in my list of available networks	Navigate to Settings and Enable WiFI
	Unplug the device for 30 seconds, then plug it back in and refresh the list of networks on your mobile device
	This may already be connected to WiFi. Check the IP (STA) in Diagnostics. If this is populated with an IP address that is not 0.0.0.0 then this is already connected
"Selected Network is not connected to the Internet" error	Select the KegLand RAPT XXX network and choose "Forget This Network"
Device does not connect to my WiFi network	Check that your network is broadcasting a 2.4gHz signal
	Non alphanumeric characters in the SSID or password can cause issues - change these to simple (letters and numbers only) characters
	Ensure you are selecting the correct network and inputting the correct password for that network
	The network must have a password – the device cannot connect to an unsecured network
	The device may already be connected. Check the IP (STA) in Diagnostics. If this is populated with an IP address that is not 0.0.0.0 then the deviceis likely already connected
	Reboot the device by unplugging for at least 309 seconds
	Reboot your modem/WiFi router
	Try connecting to a different WiFi network
	Turn off any VPN or anything that can block an outgoing signal on the router
Cannot see a Validation Code	Connect the device to your WiFi network
	Update the firmware - select Check for OTA update in Settings
Error when Registering device	Check that the device firmware is up to date - select Check for OTA update in the DIagnostics screen
	The Validation Code may have timed out. Reboot the device by unplugging it for at least 30 seconds, then plugging it back in. Log out of the RAPT Portal and log back in
	Ensure the RAPT Portal is open on a device connected to the same network as the Temperature Controller. If the Captive Portal is open on the device, it is not connected to the internet and Registration will not work. Open the RAPT Portal on a seperate device such as a laptop or tablet
Determine whether your device is connected to Wi-Fi	To check this, open the RAPT Captive Portal by connecting to the KegLand RAPT XXXX network on your phone or mobile device. It will display the network the device is currently connected to. You can also check by navigating to Diagnostics and checking that it shows your network’s IP address next to IP (STA) - in the form 192.168.XX.XXX or similar
Determine whether your device is registered to the RAPT Portal	If the message "Register your device by pressing the select button to enter the main menu, then selecting the "Register Device" item in the main menu" is displayed, this is not registered. Please follow the steps outlined in Register Device
Cannot update firmware | 5379 Error	This is a network issue. Ensure your device is as close as possible to the router. Check signal strength in Diagnostics
	Ensure you have a strong 2.4gHz WiFi signal (not just 5gHZ). CHeck your signal strength against this table
	Make sure there are no VPNs in use, or filters or other potential issues set up in the router that can block an outgoing signal
	If issues persist, reboot the device and also the modem

Signal Strength

SIgnal Strength Table

Warranty

The RAPT Fermentation Chamber comes with a 12-month Warranty when sold in Australia.

Warranty does not cover product failure as a result of installation or operating procedure not in accordance with installation and operating guidelines as described in the instruction manual.

To lodge a warranty claim in Australia please forward as many visual pieces of supporting information and a detailed description of your issue to [e-mail]

If you purchased your unit from an international distributor, you will be required to go through their warranty claims process.

For a full terms and conditions, please visit our website: Terms & Conditions